Providing a stable, consistent computing environment for your end-users is critical to the success of your business. We have the experience, resources and abilities that allow our clients to increase productivity, reduce costs and improve end-user satisfaction - ultimately allowing them to focus on their core business objectives.

Our Desktop Services include the following key service offerings:

  • Help desk design, implementation, and operation
  • Help desk technology recommendations
  • Help desk assessments
  • Hardware and software installation and maintenance
  • Windows roll-out planning and deployment
  • Microsoft Office roll-out planning and deployment
  • Distributed systems management
  • On-site and Off-site 1-800 support services for desktop applications and server management
  • 2nd and 3rd level support services
  • Mobile Device Support
  • End-User Security
  • Anti-virus and Anti-Spam Support
  • Help Desk Support (24 x 7 International Service Desk)

Our Desktop service team provides 1-800 support services to our clients through our 24 x 7 International Support Center.

 

DESKTOP DEPLOYMENT SERVICES

  • Create and maintain standard and/or departmental images for multiple hardware types to deliver a consistent, repeatable computing environment for the end-user
  • Automated deployment of software and Windows OS with a backend toolset (i.e. SCCM, Altiris, etc.)
  • Packaging of software installations for consistency of installation
  • Methodology and project planning for large scale deployments of multiple systems

MOBILE DEVICE SUPPORT

  • Andriod- IOS
  • SmartPhone
  • Windows CE devices (including scanners etc.), Wireless printers, etc.
  • Configuration and support, troubleshooting, coordination with vendors for RMA of faulty devices, integration with email and calendaring.

END-USER SECURITY

  • OS Security patching and Service Pack updates
  • Office security updates, security updates for software
  • Coordination with server personnel for back end integration and deployment of system policies to mitigate risks posed by end-users

ANTI-VIRUS AND ANTI-SPAM SUPPORT

  • Installation and configuration of AV and Anti Spam tools
  • Management and tracking of system status through toolsets for Enterprise Products
  • Identification and remediation of virus and spyware attacks
  • Configuration of standard images to reduce risks associated with Viruses, Spyware and Spam

DESKTOP MANAGEMENT

  • Process improvements and analysis to increase efficiencies and align the delivery of PC's and Desktop Services with the needs of your business
  • Documentation of processes, procedures and policies as related to the Desktop Services arena

For more information please contact: sales@mdxtechnogoies.com


MDX Technologies has the expertise to assist your firm during the implementation of a successful function-rich solution, on time and on budget. We have a proven track record in project development and ongoing maintenance.