End User Dekstop Services

End User Desktop Support
Providing a stable, consistent computing environment for your end-users is critical to the success of your business. We have the experience, resources and abilities that allow our clients to increase productivity, reduce costs and improve end-user satisfaction - ultimately allowing them to focus on their core business objectives.

OUR DESKTOP SERVICES INCLUDE THE FOLLOWING KEY SERVICE OFFERINGS:

  1. Help desk design, implementation, and operation
  2. Help desk technology recommendations
  3. Help desk assessments
  4. Hardware and software installation and maintenance
  5. Windows roll-out planning and deployment
  6. Microsoft Office roll-out planning and deployment
  7. Distributed systems management
  8. On-site and Off-site 1-800 support services for desktop applications and server management
  9. 2nd and 3rd level support services
  10. Mobile Device Support
  11. End-User Security
  12. Anti-virus and Anti-Spam Support
  13. Help Desk Support (24 x 7 International Service Desk)
 

Our Desktop service team provides 1-800 support services to our clients through our 24 x 7 International Support Center.

DESKTOP SUPPORT

  1. Ticket and queue management for all trouble tickets related to the Desktop systems.
  2. Prioritization of issues and allocation of resources to provide timely assistance to the end-user and support the business.
  3. Trend analysis and management to identify problem areas and plan for remediation of recurring issues.
  4. Installation of software, tracking licenses, peripheral support, coordination of warranty repair and replacement, recommendation for technical direction and solutions for the end-user computing environment.

DESKTOP DEPLOYMENT SERVICES

  1. Create and maintain standard and/or departmental images for multiple hardware types to deliver a consistent, repeatable computing environment for the end-user
  2. Automated deployment of software and Windows OS with a backend toolset (i.e. SCCM, Altiris, etc.)
  3. Packaging of software installations for consistency of installation.
  4. Methodology and project planning for large scale deployments of multiple systems

MOBILE DEVICE SUPPORT

  1. Blackberry
  2. SmartPhone
  3. Windows CE devices (including scanners etc.), Wireless printers, etc.
  4. Configuration and support, troubleshooting, coordination with vendors for RMA of faulty devices, integration with email and calendaring.

END-USER SECURITY

  1. OS Security patching and Service Pack updates
  2. Office security updates, security updates for software
  3. Coordination with server personnel for back end integration and deployment of system policies to mitigate risks posed by end-users

ANTI-VIRUS AND ANTI-SPAM SUPPORT

  1. Installation and configuration of AV and Anti Spam tools
  2. Management and tracking of system status through toolsets for Enterprise Products
  3. Identification and remediation of virus and spyware attacks
  4. Configuration of standard images to reduce risks associated with Viruses, Spyware and Spam

DESKTOP MANAGEMENT

  1. Process improvements and analysis to increase efficiencies and align the delivery of PC's and Desktop Services with the needs of your business
  2. Documentation of processes, procedures and policies as related to the Desktop Services arena

 

 

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